At TeamLocker, every jersey is made to order after you place your order. This policy explains how returns and refunds work before you buy.
1. 365-Day Return Window
Please contact us within 365 days of delivery to request an eligible return. Requests submitted more than 365 days after delivery are not eligible.
2. Eligible Returns
We accept returns for defective, damaged, incorrect, or significantly misrepresented items. A return may be approved if:
- The jersey arrives defective or damaged
- The jersey has a stitching, printing, material, or production defect
- The name, number, or design differs from what you entered at checkout because of our error
- You received the wrong product, size, color, or design
- The item is significantly different from the product description
3. Item Condition
Approved returns must be new, unworn, unwashed, unaltered, and in their original condition, unless the reported defect prevents this. Items that were worn, washed, altered, or damaged after delivery are not eligible.
4. Non-Defective Items
Because every jersey is made specifically for you, we do not accept returns for non-defective items, including:
- Selecting the wrong size
- The jersey not fitting as expected when the ordered size was supplied
- Change of mind or no longer wanting the item
- Selecting the wrong color, style, or option
- A name or number entered incorrectly by the customer at checkout
- Minor color differences caused by lighting or screen settings
Please review the size chart, product details, and your customization before placing your order.
5. Exchanges
We do not offer exchanges. Defective, damaged, or incorrect items are handled through our return and refund process.
6. How to Request a Return
Email support@teamlocker.co with your order number, a description of the problem, and clear photos of the defect, damage, or incorrect item. Please do not mail anything back before you receive return authorization and instructions from our support team. Returns sent without authorization may not be accepted.
7. Return Shipping and Return Label
Approved returns are sent back by mail. For an approved return, TeamLocker emails you a prepaid return shipping label that you can download and print. There is no return shipping cost to you, and the label is not included inside the original package.
8. Restocking Fee
We do not charge a restocking fee.
9. Refunds
Once your return is approved and, when required, the returned item has been received and inspected, we issue the refund to your original payment method within 10 calendar days. Your bank or payment provider may need additional time to post the funds to your account.
10. Lost or Undelivered Packages
If your package is confirmed lost in transit or undelivered, please contact us so we can investigate and arrange a replacement or refund. Lost-package claims are handled separately from returns.
11. Order Cancellation
You may request to cancel your order within 12 hours of placing it. After 12 hours, your jersey may already be in production and cancellation may no longer be possible.
12. Contact Information
TeamLocker
4412 Loma Alegre Dr
El Paso, TX 79934
United States
Email: support@teamlocker.co
Customer Support Hours:
Monday–Friday: 9:00 AM–5:00 PM Central Time (CT)
Last updated: October 12, 2026